This study seeks to analyze the effect of management commitment to service quality on service performance, the effect of management commitment to service quality on company’s reputation, the effect of service performance to company’s reputation, and the effect of management commitment to service quality on company’s reputation through service performance. The study employed structural equation modeling (SEM) as an analysis technique. The analysis shows that management commitment to service quality had a significant and positive effect on service performance, management commitment to service quality had a significant and positive effect on the company's reputation, service performance affected the company's reputation and management commitment to service quality affected the company's reputation through service performance.

Previous research has concluded how the Small Medium Enterprise (SMEs) have huge effect on the world economy. On the other hand, future demands lead SMEs to be able to be innovative in order to compete in the business world. One indicator of the innovative scale of a company is the scale of innovation of its products. This research tries to analyze how the impact of dimensions in technological innovation capabilities (TIC) on the performance of new product development (NPD) on SMEs. There are 7 dimensions in TIC, namely learning capability, R&D capability, resource allocation capability, manufacturing capability, marketing capability, organizing capability and strategic planning capability. The analysis method used in this research is the structural equation modeling (SEM) approach using SmartPLS 3.0 software. The data processed is the result of a questionnaire that was answered successfully by 178 SMEs. The analysis results indicate that the marketing capability, R&D capability and strategic planning capability had significant impacts on the new product development performance.

A transformational leader is able to unite all subordinates and change beliefs, attitudes, and personal goals of all subordinates to achieve his/her goals, and even surpasses the goals set. Support from the leader may motivate the employee to work better, which could affect employee performance. This study aims to examine the effect of transformational leadership on employee performance, with employee motivation as an intervening variable. The population of the study includes all 285 employees from PT. Kereta Api Indonesia. The study uses path analysis and the results show that transformational leadership had significant effect on employees’ job performance with job motivation as an intervening variable. Employees’ job motivation also had significant influence on employees’ job performance.

The purpose of this study was to examine the effect of electronic word of mouth and destination image on revisit intention through the mediating variable of destination trust. Questionnaires were distributed to 120 millennial tourists who had visited Gembira Loka Zoo in Yogyakarta for the first time. The analysis used structural equation modeling and showed that electronic word of mouth and destination image had both direct and indirect effects on the revisit intention of the tourists.

This study examines the Granger causality between domestic credit and gross domestic product (GDP) as well as investigating this long-term relationship in Vietnam from 2004:Q1 to 2017:Q4 with the use of the autoregressive distributed lag (ARDL) model as the analysis method. Empirical results show that there was a two-way Granger causality relationship between credit and GDP. In addition, credit expansion had a negative impact on economic growth in Vietnam in the long term. Based on this research outcome, the study proposes a number of recommendations focusing on how to overcome the limitations of the bank credit supply channel.

The purpose of this study was to analyze the effect of work discipline on the performance of Ambon State Polytechnic education staff and analyze the effect of work discipline on performance through Total Quality Management (TQM) in Ambon State Polytechnic education staff. Respondents in this study were 100 Ambon State Polytechnic education staff. The analytical model used to determine the effect between variables is a structural model with the Partial Least Square (PLS) approach. The results show that work discipline directly affected the performance of educational staff by 20.6% and the indirect effect of work discipline affected the performance of the education staff through Total Quality Management of 38.7% which means that the practice of TQM is able to provide a considerable influence in improving the performance of educational staff. To improve the performance of educational staff, work discipline should be directed at the TQM process in advance so that the work process is more directed.

The present study examines the relationship between high performance human resource (HPHR) system and organizational citizenship behavior (OCB) in Vietnamese enterprises, and explores the mediating role of job satisfaction in this interaction. Data collected from 179 line managers working in Vietnamese companies by structured questionnaires. The results indicate that the positive relationship between HPHR system and organizational citizenship behavior was mediated by job satisfaction. The study also provides an evidence in terms of the application of HPHR system to foster the organizational outcomes and contributes to understand the underlying mechanism in human resource system and employee’s behaviors relationship.

This article aims to construct and empirically verify a model that demonstrates the association between social capital dimensions, knowledge sharing, and firm performance. For data collection, a questionnaire was delivered to medium and small enterprises across Ho Chi Minh City using convenience sampling. To verify the proposed relationships, the data collected from 543 middle and top managers of medium and small enterprises were then examined using Structural Equation Modelling. Overall, explicit and tacit knowledge sharing are fostered as a result of all social capital dimensions. In a similar vein, both types of knowledge sharing influence firm performance. The study proposes a guide as to how firms should achieve better performance by promoting social capital and knowledge sharing.

The purpose of this study is to know the effect of entrepreneurship attitude of manager and cooperative member motivation in enhancing member participation in North Sumatera Province, Indonesia. A questionnaire survey with a 1-5 Likert Scale is executed to achieve the objective of the study. Respondents consist of 100 managers and 100 members of the cooperatives. Data is analyzed using SPSS v. 20. The results show that manager entrepreneurship attitude and member motivations correlated significantly in increasing the participation of cooperative members with r1 = 0.866 (p-value=0.00) and r2 = 0.902 (p-value=0.00), respectively. Likewise, entrepreneurship attitude of manager and member motivation have significant effects on increasing member participation. It is also found that R2 = 0.836, and F-value was 247,430 with α≤0.01. This study revealed the independent variable significantly correlated and increased participation of member in the Province of North Sumatera, Indonesia. Thus, it is very important to insert entrepreneurship attitude and motivation in providing cooperative education.

This study investigates the effects of talent management (TM) of human resources on organizational performance improvement. The study is accomplished through hypothesizing the effect of talent management on organizational performance. Organizational commitment is theorized to be a mediating factor for this relationship. In addition, the model considers transformational leadership style as a potential moderating factor. Data was collected from 385 Jordanian hotel employees using questionnaires and then analyzed using structural equation modeling (SEM). The results demonstrate the positive impact of talent management (TM) on organizational performance, effective continuance and normative commitment. It is also shown that effective continuance and normative commitment played a mediating role. Finally, Transformational leadership style is proven to be a moderating variable with an effect on talent management and organizational performance. The findings show the significance of the role that organizational commitment plays in achieving human resources performance goals.