How to cite this paper
Alrabadi, T., Talib, Z & Abdullah, N. (2023). The role of quality 4.0 in supporting digital transformation: Evidence from telecommunication industry.International Journal of Data and Network Science, 7(2), 717-728.
Refrences
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Alzahrani, B., Bahaitham, H., Andejany, M., & Elshennawy, A. (2021). How ready is higher education for quality 4.0 transformation according to the LNS research framework? Sustainability, 13(9), 5169.
Armani, C. G., de Oliveira, K. F., Munhoz, I. P., & Akkari, A. C. S. (2021). Proposal and application of a framework to measure the degree of maturity in Quality 4.0: a multiple case study. In Advances in Mathematics for Industry 4.0 (pp. 131-163). Academic Press
Assaker, G. (2020). Age and gender differences in online travel reviews and user-generated-content (UGC) adoption: ex-tending the technology acceptance model (TAM) with credibility theory. Journal of Hospitality Marketing & Man-agement, 29(4), 428-449.
Belaud, J. P., Prioux, N., Vialle, C., & Sablayrolles, C. (2019). Big data for agri-food 4.0: Application to sustainability management for by-products supply chain. Computers in Industry, 111, 41-50.
Broday, E. E. (2022). The evolution of quality: From inspection to quality 4.0. International Journal of Quality and Ser-vice Sciences, 14(3), 368-382.
Carvalho, A. V., Enrique, D. V., Chouchene, A., & Charrua-Santos, F. (2021). Quality 4.0: an overview. Procedia Comput-er Science, 181, 341-346.
de Bem Machado, A., Secinaro, S., Calandra, D., & Lanzalonga, F. (2022). Knowledge management and digital transfor-mation for Industry 4.0: a structured literature review. Knowledge Management Research & Practice, 1-19.
Fletcher, G., & Griffiths, M. (2020). Digital transformation during a lockdown. International Journal of Information Management, 55, 102185.
Fonseca, L., Amaral, A., & Oliveira, J. (2021). Quality 4.0: the EFQM 2020 model and industry 4.0 relationships and im-plications. Sustainability, 13(6), 3107.
Frizzo-Barker, J., Chow-White, P. A., Adams, P. R., Mentanko, J., Ha, D., & Green, S. (2020). Blockchain as a disruptive technology for business: A systematic review. International Journal of Information Management, 51, 102029.
Ghobakhloo, M., & Iranmanesh, M. (2021). Digital transformation success under Industry 4.0: A strategic guideline for manufacturing SMEs. Journal of Manufacturing Technology Management.
Gohane, G., Bulkunde, A., Parate, A., Nagdeve, P., Mendhe, V., Pandey, S., & Yadav, H. (2020, November). Study and Review of Quality 4.0 in the industry. In International Conference on Advances in Materials Processing & Manufac-turing Applications (pp. 399-407). Springer, Singapore.
Gong, C., & Ribiere, V. (2021). Developing a unified definition of digital transformation. Technovation, 102, 102217.
Gujarati, D.N. & Porter, D.C. (2009). Basic Econometrics. 5th Edition, McGraw Hill Inc., New York.
Hashem, T. (2016). Commercial Banks Use of Decision Support Systems to Achieve Marketing Creativity. International Review of Management and Business Research, 5(3),1059-1067
Hilbert, M. (2022). Digital technology and social change: the digital transformation of society from a historical perspec-tive. Dialogues in clinical neuroscience.
Isaacs, G. B. (2020). Quality 4.0: reducing customer complaints (Doctoral dissertation, Cape Peninsula University of Technology).
Javaid, M., Haleem, A., Singh, R. P., & Suman, R. (2021). Significance of Quality 4.0 towards comprehensive enhance-ment in the manufacturing sector. Sensors International, 2, 100109.
Jordan, T. (2020). Connected, intelligent, automated: the definitive guide to digital transformation and quality 4.0. Quality Progress, 53(8), 62-62.
Kumar, R. R., Ganesh, L. S., & Rajendran, C. (2021). Quality 4.0–a review of and framework for quality management in the digital era. International Journal of Quality & Reliability Management.
Llopis-Albert, C., Rubio, F., & Valero, F. (2021). Impact of digital transformation on the automotive indus-try. Technological forecasting and social change, 162, 120343.
Lnsresearch, (2022). Quality 4.0 Impact and Strategy Handbook. https://blog.lnsresearch.com/quality40ebook#sthash.f1BcOpLF.dpbs.
Nadkarni, S., & Prügl, R. (2021). Digital transformation: a review, synthesis, and opportunities for future re-search. Management Review Quarterly, 71(2), 233-341.
Nenadál, J. (2020). The new EFQM model: What is really new and could be considered as a suitable tool with respect to the quality 4.0 concept? Quality Innovation Prosperity, 24(1), 17-28.
Orange Company (2019). Annual Report. Amman: Orange Company.
Saihi, A., Awad, M., & Ben-Daya, M. (2021). Quality 4.0: Leveraging Industry 4.0 technologies to improve quality man-agement practices–a systematic review. International Journal of Quality & Reliability Management.
Seo, H., Byun, J. H., & Kim, D. (2021). Quality 4.0: Concept, Elements, Level Evaluation, and Deployment Direc-tion. Journal of the Korean Society for Quality Management, 49(4), 447-466.
Sony, M., Antony, J., & Douglas, J. A. (2020). Essential ingredients for the implementation of Quality 4.0: a narrative re-view of the literature and future directions for research. The TQM Journal, 32(4), 779-793.
Sony, M., Antony, J., Douglas, J. A., & McDermott, O. (2021). Motivations, barriers, and readiness factors for Quality 4.0 implementation: an exploratory study. The TQM Journal, 33(6), 1502-1515.
Supriyanto, A., & Benty, D. D. N. (2019, December). Kaizen: Quality Improvement Innovation Higher Education in the Industrials Revolution 4.0. In The 4th International Conference on Education and Management (COEMA 2019) (pp. 108-113). Atlantis Press.
Sureshchandar, G. S. (2022). Quality 4.0–understanding the criticality of the dimensions using the analytic hierarchy pro-cess (AHP) technique. International Journal of Quality & Reliability Management, 39(6), 1336-1367.
Tambare, P., Meshram, C., Lee, C. C., Ramteke, R. J., & Imoize, A. L. (2021). Performance measurement system and quality management in data-driven Industry 4.0: A review. Sensors, 22(1), 224.
Tesfay, Y. Y. (2021). Models of Continuous Improvement. In Developing Structured Procedural and Methodological En-gineering Designs (pp. 239-269). Springer, Cham.
Thekkoote, R. (2022). Enabler toward successful implementation of Quality 4.0 in digital transformation era: a compre-hensive review and future research agenda. International Journal of Quality & Reliability Management, 39(6), 1368-1384.
Umniah Company (2019). Annual Report. Amman: Umniah Company.
Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Dong, J. Q., Fabian, N., & Haenlein, M. (2021). Digital trans-formation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889-901.
Vial, G. (2021). Understanding digital transformation: A review and a research agenda. Managing Digital Transformation, 13-66.
Zain Company (2019). Annual Report. Amman: Zain Company.
Zaoui, F., & Souissi, N. (2020). Roadmap for digital transformation: A literature review. Procedia Computer Science, 175, 621-628.
Zheng, Y. (2020). Using mobile donation to promote international fundraising: A situational technology acceptance mod-el. International Journal of Strategic Communication, 14(2), 73-88.
Zonnenshain, A., & Kenett, R. S. (2020). Quality 4.0—the challenging future of quality engineering. Quality Engineer-ing, 32(4), 614-626.
Alzahrani, B., Bahaitham, H., Andejany, M., & Elshennawy, A. (2021). How ready is higher education for quality 4.0 transformation according to the LNS research framework? Sustainability, 13(9), 5169.
Armani, C. G., de Oliveira, K. F., Munhoz, I. P., & Akkari, A. C. S. (2021). Proposal and application of a framework to measure the degree of maturity in Quality 4.0: a multiple case study. In Advances in Mathematics for Industry 4.0 (pp. 131-163). Academic Press
Assaker, G. (2020). Age and gender differences in online travel reviews and user-generated-content (UGC) adoption: ex-tending the technology acceptance model (TAM) with credibility theory. Journal of Hospitality Marketing & Man-agement, 29(4), 428-449.
Belaud, J. P., Prioux, N., Vialle, C., & Sablayrolles, C. (2019). Big data for agri-food 4.0: Application to sustainability management for by-products supply chain. Computers in Industry, 111, 41-50.
Broday, E. E. (2022). The evolution of quality: From inspection to quality 4.0. International Journal of Quality and Ser-vice Sciences, 14(3), 368-382.
Carvalho, A. V., Enrique, D. V., Chouchene, A., & Charrua-Santos, F. (2021). Quality 4.0: an overview. Procedia Comput-er Science, 181, 341-346.
de Bem Machado, A., Secinaro, S., Calandra, D., & Lanzalonga, F. (2022). Knowledge management and digital transfor-mation for Industry 4.0: a structured literature review. Knowledge Management Research & Practice, 1-19.
Fletcher, G., & Griffiths, M. (2020). Digital transformation during a lockdown. International Journal of Information Management, 55, 102185.
Fonseca, L., Amaral, A., & Oliveira, J. (2021). Quality 4.0: the EFQM 2020 model and industry 4.0 relationships and im-plications. Sustainability, 13(6), 3107.
Frizzo-Barker, J., Chow-White, P. A., Adams, P. R., Mentanko, J., Ha, D., & Green, S. (2020). Blockchain as a disruptive technology for business: A systematic review. International Journal of Information Management, 51, 102029.
Ghobakhloo, M., & Iranmanesh, M. (2021). Digital transformation success under Industry 4.0: A strategic guideline for manufacturing SMEs. Journal of Manufacturing Technology Management.
Gohane, G., Bulkunde, A., Parate, A., Nagdeve, P., Mendhe, V., Pandey, S., & Yadav, H. (2020, November). Study and Review of Quality 4.0 in the industry. In International Conference on Advances in Materials Processing & Manufac-turing Applications (pp. 399-407). Springer, Singapore.
Gong, C., & Ribiere, V. (2021). Developing a unified definition of digital transformation. Technovation, 102, 102217.
Gujarati, D.N. & Porter, D.C. (2009). Basic Econometrics. 5th Edition, McGraw Hill Inc., New York.
Hashem, T. (2016). Commercial Banks Use of Decision Support Systems to Achieve Marketing Creativity. International Review of Management and Business Research, 5(3),1059-1067
Hilbert, M. (2022). Digital technology and social change: the digital transformation of society from a historical perspec-tive. Dialogues in clinical neuroscience.
Isaacs, G. B. (2020). Quality 4.0: reducing customer complaints (Doctoral dissertation, Cape Peninsula University of Technology).
Javaid, M., Haleem, A., Singh, R. P., & Suman, R. (2021). Significance of Quality 4.0 towards comprehensive enhance-ment in the manufacturing sector. Sensors International, 2, 100109.
Jordan, T. (2020). Connected, intelligent, automated: the definitive guide to digital transformation and quality 4.0. Quality Progress, 53(8), 62-62.
Kumar, R. R., Ganesh, L. S., & Rajendran, C. (2021). Quality 4.0–a review of and framework for quality management in the digital era. International Journal of Quality & Reliability Management.
Llopis-Albert, C., Rubio, F., & Valero, F. (2021). Impact of digital transformation on the automotive indus-try. Technological forecasting and social change, 162, 120343.
Lnsresearch, (2022). Quality 4.0 Impact and Strategy Handbook. https://blog.lnsresearch.com/quality40ebook#sthash.f1BcOpLF.dpbs.
Nadkarni, S., & Prügl, R. (2021). Digital transformation: a review, synthesis, and opportunities for future re-search. Management Review Quarterly, 71(2), 233-341.
Nenadál, J. (2020). The new EFQM model: What is really new and could be considered as a suitable tool with respect to the quality 4.0 concept? Quality Innovation Prosperity, 24(1), 17-28.
Orange Company (2019). Annual Report. Amman: Orange Company.
Saihi, A., Awad, M., & Ben-Daya, M. (2021). Quality 4.0: Leveraging Industry 4.0 technologies to improve quality man-agement practices–a systematic review. International Journal of Quality & Reliability Management.
Seo, H., Byun, J. H., & Kim, D. (2021). Quality 4.0: Concept, Elements, Level Evaluation, and Deployment Direc-tion. Journal of the Korean Society for Quality Management, 49(4), 447-466.
Sony, M., Antony, J., & Douglas, J. A. (2020). Essential ingredients for the implementation of Quality 4.0: a narrative re-view of the literature and future directions for research. The TQM Journal, 32(4), 779-793.
Sony, M., Antony, J., Douglas, J. A., & McDermott, O. (2021). Motivations, barriers, and readiness factors for Quality 4.0 implementation: an exploratory study. The TQM Journal, 33(6), 1502-1515.
Supriyanto, A., & Benty, D. D. N. (2019, December). Kaizen: Quality Improvement Innovation Higher Education in the Industrials Revolution 4.0. In The 4th International Conference on Education and Management (COEMA 2019) (pp. 108-113). Atlantis Press.
Sureshchandar, G. S. (2022). Quality 4.0–understanding the criticality of the dimensions using the analytic hierarchy pro-cess (AHP) technique. International Journal of Quality & Reliability Management, 39(6), 1336-1367.
Tambare, P., Meshram, C., Lee, C. C., Ramteke, R. J., & Imoize, A. L. (2021). Performance measurement system and quality management in data-driven Industry 4.0: A review. Sensors, 22(1), 224.
Tesfay, Y. Y. (2021). Models of Continuous Improvement. In Developing Structured Procedural and Methodological En-gineering Designs (pp. 239-269). Springer, Cham.
Thekkoote, R. (2022). Enabler toward successful implementation of Quality 4.0 in digital transformation era: a compre-hensive review and future research agenda. International Journal of Quality & Reliability Management, 39(6), 1368-1384.
Umniah Company (2019). Annual Report. Amman: Umniah Company.
Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Dong, J. Q., Fabian, N., & Haenlein, M. (2021). Digital trans-formation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889-901.
Vial, G. (2021). Understanding digital transformation: A review and a research agenda. Managing Digital Transformation, 13-66.
Zain Company (2019). Annual Report. Amman: Zain Company.
Zaoui, F., & Souissi, N. (2020). Roadmap for digital transformation: A literature review. Procedia Computer Science, 175, 621-628.
Zheng, Y. (2020). Using mobile donation to promote international fundraising: A situational technology acceptance mod-el. International Journal of Strategic Communication, 14(2), 73-88.
Zonnenshain, A., & Kenett, R. S. (2020). Quality 4.0—the challenging future of quality engineering. Quality Engineer-ing, 32(4), 614-626.