How to cite this paper
Ginting, Y., Chandra, T., Miran, I & Yusriadi, Y. (2023). Repurchase intention of e-commerce customers in Indonesia: An overview of the effect of e-service quality, e-word of mouth, customer trust, and customer satisfaction mediation.International Journal of Data and Network Science, 7(1), 329-340.
Refrences
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Arif, M. E. (2019). The influence of electronic word of mouth (eWOM), brand image, and price on re-purchase intention of airline customers. Jurnal Aplikasi Manajemen, 17(2), 345-356.
Ashghar, S. A., & Nurlatifah, H. (2020). Analisis pengaruh perceived ease of use, perceived usefulness, dan perceived risk terhadap keinginan membeli kembali melalui e-trust dan s-satisfaction (Studi kasus pengguna Gopay pada transaksi UMKM). Jurnal Al Azhar Indonesia Seri Ilmu Sosial, 1(1), 40-52.
Atmaja, R., Bakti, F., Rivaldo, & Sundari, P. (2021). The Effect of E-Service Quality on Customer Satisfaction and Repur-chase Intention in E-Commerce in the Culinary Field. Jurnal Digipreneur (Bisnis Digital, Ekonomi Dan Manajemen) 01(01), 49–60.
Ayuningtyas, L.S., & Nugraha, H.S. (2021). Effect of E-Word of Mouth, Location, and Tourist Attraction on Visitor Satis-faction with Visiting Decisions as Intervening Variables (Case Study on Menganti Beach, Kebumen). Jurnal Admin-istrasi Bisnis, 10(1), 652–64.
Baron, R. M., & Kenny, D.A. (1986). The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182.
Baskara, I. M. A., & Sukaatmadja, I. P. G. (2016). Pengaruh online trust dan perceived enjoyment terhadap online shop-ping satisfaction dan repurchase intention Lazada Indonesia (Doctoral dissertation, Udayana University).
BI. (2021). Nilai Transaksi E-Commerce Mencapai Rp 266,3 Triliun Pada 2020. Retrieved September 3, 2021 (https://databoks.katadata.co.id/datapublish/2021/01/29/nilai-transaksi-e-commerce-mencapai-rp-2663-triliun-pada-2020).
Chandra, A. S., Rahyuda, K., & Suprapti, N. W. S. (2015). Pengaruh E-servqual Terhadap Customer Satisfaction, Trust, Dan Repeat USAge. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, 4, 44738.
Chinomona, R., Masinge, G., & Sandada, M. (2014). The influence of e-service quality on customer perceived value, cus-tomer satisfaction and loyalty in South Africa. Mediterranean Journal of Social Sciences, 5(9), 331.
David, D. (2018). The Effect of E-Service Quality on Customer Loyalty through Customer Satisfaction on Grab Online Transportation, Agora, 6(2), 95–100.
Devi, P. S. C., & Sulistyawati, E. (2018). The Role of Customer Satisfaction in Mediating the Effect of Online Trust on Repurchase Intention (Study on Online Florist Consumers in Denpasar City). E-Jurnal Manajemen Unud, 7(6), 2856–86.
Dharmmesta, B. S., & Handoko, T.H. (2000). Marketing Management: Consumer Behavior Analysis. 1st ed. Yogyakarta: BPFE.
Dwicahyanto, D. B. (2020). The Role of E-Service Quality, Convenience, Satisfaction in Shaping Lazada’s Consumer Re-purchase Intentions. Jurnal Ilmu Manajemen, 8(4), 1247. doi: 10.26740/jim.v8n4.p1247-1256.
Dwipayana, B., & Sulistyawati, E. (2018). The Role of Satisfaction in Mediating the Effect of Trust on Repurchase Inten-tions on Go-Food at FEB UNUD. E-Jurnal Manajemen Unud, 7(10), 5197–5229.
Fitdiarni, N. (2015). Customer Trust To Do Online Shopping And Its Impact On Repurchase Interest. Jurnal Ekonomi Dan Bisnis, 3, 256–69.
Ghozali, I. (2011). Aplikasi Analisis Multivariate Dengan Program SPSS. Semarang: Badan Peneliti Universitas Dipone-goro.
Goyette, I., Ricard, L., Bergeron, J., & Marticotte, F. (2010). e‐WOM Scale: word‐of‐mouth measurement scale for e‐services context. Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l'Administration, 27(1), 5-23.
Hair, J. F., Black, W.C., Babin, B.J., & Anderson, R.E. (2010). Multivariate Data Analysis. 7th ed. Harlow: Pearson Educa-tion Limited.
Hellier, P. K., Geursen, G. M., Carr, R. A., & Rickard, J. A. (2003). Customer repurchase intention: A general structural equation model. European journal of marketing, 37(11/12), 1762–1800. doi: 10.1108/03090560310495456.
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: what motivates consumers to articulate themselves on the internet?. Journal of interactive marketing, 18(1), 38-52.
Hongdiyanto, C., Padmalia, M., Gosal, G. G., & Wahanadie, D. V. (2020). The Influence of E-Service Quality and E-Recovery Towards Repurchase Intention On Online Shop In Surabaya: The Mediating Role of Customer Loyalty. DeReMa (Development Research of Management): Jurnal Manajemen, 15(2), 209. doi: 10.19166/derema.v15i2.2440.
Ikhsan, & Lestari, R. (2021). Effect of Promotion, Perceived Value, E-Service Quality and E-Trust on E-Repurchase Inten-tion and E-Loyalty of Tokopedia E-Commerce Consumers in Banda Aceh City. MANEGGIO: Jurnal Ilmiah Magister Manajemen, 4(September), 205–214.
Iprice. (2021). Peta E‑Commerce Indonesia. Retrieved September 13, 2021 (https://iprice.co.id/insights/mapofecommerce/).
Juniwati, J. (2015). Pengaruh Perceived Ease of Use, Enjoyment Dan Trust Terhadap Repurchase Intention Dengan Cus-tomer Satisfaction Sebagai Intervening Pada Belanja Online (Studi Pada Mahasiswa Universitas Tanjungpura Pontia-nak). Jurnal Ekonomi Bisnis Dan Kewirausahaan, 4(1), 140. doi: 10.26418/jebik.v4i1.11465.
Kamtarin, M. (2012). The Effect of Electronic Word of Mouth, Trust and Perceived Value on Behavioral Intention from the Perspective of Customers. International Journal of Academic Research in Economics and Management Sciences, 1(4).
Kandulapati, S., & Bellamkonda, R.S. (2014). E-Service Quality: A Study of Online Shoppers in India. American Journal of Business, 29(2), 178–88. doi: 10.1108/ajb-05-2013-0030.
Kartika, M., & Ganarsih, R.L. (2019). Analysis of E-Wom, Online Shopping Experience and Trust on Purchase Decisions and Shopee E-Commerce Consumer Satisfaction on Postgraduate Students at the University of Riau. Tepak Mana-jemen Bisnis, 11(2), 289–307.
Kusnandar, V. B. (2021). Penetrasi Internet Indonesia Urutan Ke 15 Di Asia Pada 2021. Retrieved September 3, 2021 (https://databoks.katadata.co.id/datapublish/2021/07/12/penetrasi-internet-indonesia-urutan-ke-15-di-asia-pada-2021).
Ladhari, R. (2010). Developing E-Service Quality Scales: A Literature Review. Journal of Retailing and Consumer Ser-vices, 17(6), 464–77.
Lavenia, B. C., Iqbal, M., & Irawan, A. (2018). The Effect of Technology Acceptance Model (Tam) and Electronic Word Of Mouth (Ewom) on Customer Satisfaction (Survey of Go-Jek Customers in Kediri City). Jurnal Administrasi Bisnis 60(3), 52–61.
Lemeshow, S., Hosmer, D. W., Klar, J., Lwanga, S. K., & World Health Organization. (1990). Adequacy of sample size in health studies. Chichester: Wiley.
Lestari, V. T., & Ellyawati, J. (2019). Effect of E-Service Quality on Repurchase Intention: Testing the Role of e-Satisfaction as Mediator Variable. International Journal of Innovative Technology and Exploring Engineering, 8(7C2), 158–62. doi: 10.35940/ijitee.g5400.0881019.
Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008). Electronic word-of-mouth in hospitality and tourism management. Tourism management, 29(3), 458-468.
Mawey, T. C., Tumbel, A.L., & Imelda, W. (2018). The Influence of Trust and Service Quality on PT Bank Sulutgo’s Cus-tomer Satisfaction. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 6(3), 1198–1207. doi: 10.35794/emba.v6i3.20106.
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). The impact of initial consumer trust on intentions to transact with a web site: a trust building model. The journal of strategic information systems, 11(3-4), 297-323.
Moorman, C., Deshpande, R., & Zaltman, G. (1993). Factors affecting trust in market research relationships. Journal of marketing, 57(1), 81-101.
Muis, M. R., Gultom, D.K., Jufrizen, & Azhar, M. E. (2020). Word of Mouth Electronic Model: Destination Image, Tour-ist Satisfaction and Loyalty. Jurnal Ilmiah Manajemen Dan Bisnis, 21(1), 1–19. doi: 10.30596/jimb.v21i1.3694.
Murdifin, I., Ashoer, M., Modding, B., & Basalamah, S. (2020). What drives consumers repurchase intention in mobile apps? An empirical study from Indonesia. Revista ESPACIOS. ISSN, 798, 1015.
Panigoro, A., Rahayu, A., & Gaffar, V. (2018). Analysis of E-Lifestyle and E-Word Of Mouth on Online Repurchase In-tention (Survey of Berrybenka’s Online Fashion Product Customers on Instagram Fan Page). Jurnal Ilmu Manajemen Dan Bisnis 9(1), 25–33. doi: 10.17509/jimb.v9i1.12978.
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). ES-QUAL: A multiple-item scale for assessing electronic ser-vice quality. Journal of service research, 7(3), 213-233.
Pebrila, L., Ramdan, A.M., & Samsudin, A. (2019). The Strength of Consumer Experience and Trust in Repurchase Inter-est in Addictive Handmade Stores. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, 4, 341. doi: 10.24843/eeb.2019.v08.i04.p01.
Ponggeng, A. Y., & Mulia, D. (2020). The Influence of Trailers, Word of Mouth (WOM), Film Quality and Movie Stars on the Interest of Watching (Repurchase Intention) National Films. International Journal of Innovative Science and Research Technology, 5(11), 596–604.
Praharjo, A., & Kusumawati, A. (2016). The impact of electronic word of mouth on repurchase intention mediated by brand loyalty and perceived risk. South East Asia Journal of Contemporary Business, Economics and Law, 11(2), 62-69.
Prahiawan, W., Juliana, J., & Purba, J. T. (2021). The role of e-satisfaction, e-word of mouth and e-trust on repurchase in-tention of online shop. International Journal of Data and Network Science, 5(4), 593–600. doi: 10.5267/j.ijdns.2021.8.008.
Putra, H. T. W. (2016). The WOM Effect to Perceived Justice, Satisfaction and Repurchase Intentions. Business and En-trepreneurial Review, 7(1), 16-27.
Putri, I. G. A. A. A. M., Darwini, S., & Dakwah, M.M. (2019). The Effect of Trust and Easy of Use on Repurchase Interest on the Shopee Marketplace in the City of Mataram. JRM, 19(1), 20–32.
Rohwiyati, R., & Praptiestrini, P. (2019). The effect of shopee e-service quality and price perception on repurchase inten-tion: Customer satisfaction as mediation variable. Indonesian Journal of Contemporary Management Research, 1(1), 47-54.
Santika, I. W., Pramudana, K. A., & Astitiani, N. L. (2020). The role of E-Satisfaction in mediating the effect of e-Service quality and E-WOM on E-loyalty on online marketplace customers in Denpasar, Bali, Indonesia. Management and Economics Research Journal, 6(1), 11907.
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Arif, M. E. (2019). The influence of electronic word of mouth (eWOM), brand image, and price on re-purchase intention of airline customers. Jurnal Aplikasi Manajemen, 17(2), 345-356.
Ashghar, S. A., & Nurlatifah, H. (2020). Analisis pengaruh perceived ease of use, perceived usefulness, dan perceived risk terhadap keinginan membeli kembali melalui e-trust dan s-satisfaction (Studi kasus pengguna Gopay pada transaksi UMKM). Jurnal Al Azhar Indonesia Seri Ilmu Sosial, 1(1), 40-52.
Atmaja, R., Bakti, F., Rivaldo, & Sundari, P. (2021). The Effect of E-Service Quality on Customer Satisfaction and Repur-chase Intention in E-Commerce in the Culinary Field. Jurnal Digipreneur (Bisnis Digital, Ekonomi Dan Manajemen) 01(01), 49–60.
Ayuningtyas, L.S., & Nugraha, H.S. (2021). Effect of E-Word of Mouth, Location, and Tourist Attraction on Visitor Satis-faction with Visiting Decisions as Intervening Variables (Case Study on Menganti Beach, Kebumen). Jurnal Admin-istrasi Bisnis, 10(1), 652–64.
Baron, R. M., & Kenny, D.A. (1986). The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182.
Baskara, I. M. A., & Sukaatmadja, I. P. G. (2016). Pengaruh online trust dan perceived enjoyment terhadap online shop-ping satisfaction dan repurchase intention Lazada Indonesia (Doctoral dissertation, Udayana University).
BI. (2021). Nilai Transaksi E-Commerce Mencapai Rp 266,3 Triliun Pada 2020. Retrieved September 3, 2021 (https://databoks.katadata.co.id/datapublish/2021/01/29/nilai-transaksi-e-commerce-mencapai-rp-2663-triliun-pada-2020).
Chandra, A. S., Rahyuda, K., & Suprapti, N. W. S. (2015). Pengaruh E-servqual Terhadap Customer Satisfaction, Trust, Dan Repeat USAge. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, 4, 44738.
Chinomona, R., Masinge, G., & Sandada, M. (2014). The influence of e-service quality on customer perceived value, cus-tomer satisfaction and loyalty in South Africa. Mediterranean Journal of Social Sciences, 5(9), 331.
David, D. (2018). The Effect of E-Service Quality on Customer Loyalty through Customer Satisfaction on Grab Online Transportation, Agora, 6(2), 95–100.
Devi, P. S. C., & Sulistyawati, E. (2018). The Role of Customer Satisfaction in Mediating the Effect of Online Trust on Repurchase Intention (Study on Online Florist Consumers in Denpasar City). E-Jurnal Manajemen Unud, 7(6), 2856–86.
Dharmmesta, B. S., & Handoko, T.H. (2000). Marketing Management: Consumer Behavior Analysis. 1st ed. Yogyakarta: BPFE.
Dwicahyanto, D. B. (2020). The Role of E-Service Quality, Convenience, Satisfaction in Shaping Lazada’s Consumer Re-purchase Intentions. Jurnal Ilmu Manajemen, 8(4), 1247. doi: 10.26740/jim.v8n4.p1247-1256.
Dwipayana, B., & Sulistyawati, E. (2018). The Role of Satisfaction in Mediating the Effect of Trust on Repurchase Inten-tions on Go-Food at FEB UNUD. E-Jurnal Manajemen Unud, 7(10), 5197–5229.
Fitdiarni, N. (2015). Customer Trust To Do Online Shopping And Its Impact On Repurchase Interest. Jurnal Ekonomi Dan Bisnis, 3, 256–69.
Ghozali, I. (2011). Aplikasi Analisis Multivariate Dengan Program SPSS. Semarang: Badan Peneliti Universitas Dipone-goro.
Goyette, I., Ricard, L., Bergeron, J., & Marticotte, F. (2010). e‐WOM Scale: word‐of‐mouth measurement scale for e‐services context. Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l'Administration, 27(1), 5-23.
Hair, J. F., Black, W.C., Babin, B.J., & Anderson, R.E. (2010). Multivariate Data Analysis. 7th ed. Harlow: Pearson Educa-tion Limited.
Hellier, P. K., Geursen, G. M., Carr, R. A., & Rickard, J. A. (2003). Customer repurchase intention: A general structural equation model. European journal of marketing, 37(11/12), 1762–1800. doi: 10.1108/03090560310495456.
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: what motivates consumers to articulate themselves on the internet?. Journal of interactive marketing, 18(1), 38-52.
Hongdiyanto, C., Padmalia, M., Gosal, G. G., & Wahanadie, D. V. (2020). The Influence of E-Service Quality and E-Recovery Towards Repurchase Intention On Online Shop In Surabaya: The Mediating Role of Customer Loyalty. DeReMa (Development Research of Management): Jurnal Manajemen, 15(2), 209. doi: 10.19166/derema.v15i2.2440.
Ikhsan, & Lestari, R. (2021). Effect of Promotion, Perceived Value, E-Service Quality and E-Trust on E-Repurchase Inten-tion and E-Loyalty of Tokopedia E-Commerce Consumers in Banda Aceh City. MANEGGIO: Jurnal Ilmiah Magister Manajemen, 4(September), 205–214.
Iprice. (2021). Peta E‑Commerce Indonesia. Retrieved September 13, 2021 (https://iprice.co.id/insights/mapofecommerce/).
Juniwati, J. (2015). Pengaruh Perceived Ease of Use, Enjoyment Dan Trust Terhadap Repurchase Intention Dengan Cus-tomer Satisfaction Sebagai Intervening Pada Belanja Online (Studi Pada Mahasiswa Universitas Tanjungpura Pontia-nak). Jurnal Ekonomi Bisnis Dan Kewirausahaan, 4(1), 140. doi: 10.26418/jebik.v4i1.11465.
Kamtarin, M. (2012). The Effect of Electronic Word of Mouth, Trust and Perceived Value on Behavioral Intention from the Perspective of Customers. International Journal of Academic Research in Economics and Management Sciences, 1(4).
Kandulapati, S., & Bellamkonda, R.S. (2014). E-Service Quality: A Study of Online Shoppers in India. American Journal of Business, 29(2), 178–88. doi: 10.1108/ajb-05-2013-0030.
Kartika, M., & Ganarsih, R.L. (2019). Analysis of E-Wom, Online Shopping Experience and Trust on Purchase Decisions and Shopee E-Commerce Consumer Satisfaction on Postgraduate Students at the University of Riau. Tepak Mana-jemen Bisnis, 11(2), 289–307.
Kusnandar, V. B. (2021). Penetrasi Internet Indonesia Urutan Ke 15 Di Asia Pada 2021. Retrieved September 3, 2021 (https://databoks.katadata.co.id/datapublish/2021/07/12/penetrasi-internet-indonesia-urutan-ke-15-di-asia-pada-2021).
Ladhari, R. (2010). Developing E-Service Quality Scales: A Literature Review. Journal of Retailing and Consumer Ser-vices, 17(6), 464–77.
Lavenia, B. C., Iqbal, M., & Irawan, A. (2018). The Effect of Technology Acceptance Model (Tam) and Electronic Word Of Mouth (Ewom) on Customer Satisfaction (Survey of Go-Jek Customers in Kediri City). Jurnal Administrasi Bisnis 60(3), 52–61.
Lemeshow, S., Hosmer, D. W., Klar, J., Lwanga, S. K., & World Health Organization. (1990). Adequacy of sample size in health studies. Chichester: Wiley.
Lestari, V. T., & Ellyawati, J. (2019). Effect of E-Service Quality on Repurchase Intention: Testing the Role of e-Satisfaction as Mediator Variable. International Journal of Innovative Technology and Exploring Engineering, 8(7C2), 158–62. doi: 10.35940/ijitee.g5400.0881019.
Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008). Electronic word-of-mouth in hospitality and tourism management. Tourism management, 29(3), 458-468.
Mawey, T. C., Tumbel, A.L., & Imelda, W. (2018). The Influence of Trust and Service Quality on PT Bank Sulutgo’s Cus-tomer Satisfaction. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 6(3), 1198–1207. doi: 10.35794/emba.v6i3.20106.
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). The impact of initial consumer trust on intentions to transact with a web site: a trust building model. The journal of strategic information systems, 11(3-4), 297-323.
Moorman, C., Deshpande, R., & Zaltman, G. (1993). Factors affecting trust in market research relationships. Journal of marketing, 57(1), 81-101.
Muis, M. R., Gultom, D.K., Jufrizen, & Azhar, M. E. (2020). Word of Mouth Electronic Model: Destination Image, Tour-ist Satisfaction and Loyalty. Jurnal Ilmiah Manajemen Dan Bisnis, 21(1), 1–19. doi: 10.30596/jimb.v21i1.3694.
Murdifin, I., Ashoer, M., Modding, B., & Basalamah, S. (2020). What drives consumers repurchase intention in mobile apps? An empirical study from Indonesia. Revista ESPACIOS. ISSN, 798, 1015.
Panigoro, A., Rahayu, A., & Gaffar, V. (2018). Analysis of E-Lifestyle and E-Word Of Mouth on Online Repurchase In-tention (Survey of Berrybenka’s Online Fashion Product Customers on Instagram Fan Page). Jurnal Ilmu Manajemen Dan Bisnis 9(1), 25–33. doi: 10.17509/jimb.v9i1.12978.
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). ES-QUAL: A multiple-item scale for assessing electronic ser-vice quality. Journal of service research, 7(3), 213-233.
Pebrila, L., Ramdan, A.M., & Samsudin, A. (2019). The Strength of Consumer Experience and Trust in Repurchase Inter-est in Addictive Handmade Stores. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, 4, 341. doi: 10.24843/eeb.2019.v08.i04.p01.
Ponggeng, A. Y., & Mulia, D. (2020). The Influence of Trailers, Word of Mouth (WOM), Film Quality and Movie Stars on the Interest of Watching (Repurchase Intention) National Films. International Journal of Innovative Science and Research Technology, 5(11), 596–604.
Praharjo, A., & Kusumawati, A. (2016). The impact of electronic word of mouth on repurchase intention mediated by brand loyalty and perceived risk. South East Asia Journal of Contemporary Business, Economics and Law, 11(2), 62-69.
Prahiawan, W., Juliana, J., & Purba, J. T. (2021). The role of e-satisfaction, e-word of mouth and e-trust on repurchase in-tention of online shop. International Journal of Data and Network Science, 5(4), 593–600. doi: 10.5267/j.ijdns.2021.8.008.
Putra, H. T. W. (2016). The WOM Effect to Perceived Justice, Satisfaction and Repurchase Intentions. Business and En-trepreneurial Review, 7(1), 16-27.
Putri, I. G. A. A. A. M., Darwini, S., & Dakwah, M.M. (2019). The Effect of Trust and Easy of Use on Repurchase Interest on the Shopee Marketplace in the City of Mataram. JRM, 19(1), 20–32.
Rohwiyati, R., & Praptiestrini, P. (2019). The effect of shopee e-service quality and price perception on repurchase inten-tion: Customer satisfaction as mediation variable. Indonesian Journal of Contemporary Management Research, 1(1), 47-54.
Santika, I. W., Pramudana, K. A., & Astitiani, N. L. (2020). The role of E-Satisfaction in mediating the effect of e-Service quality and E-WOM on E-loyalty on online marketplace customers in Denpasar, Bali, Indonesia. Management and Economics Research Journal, 6(1), 11907.
Saodin. (2021). Effect of E-Servqual on E-Satisfaction, E-WOM and Online Repurchase Intention. Junal Ilmiah Ekonomi Manajemen, 12(01), 15–30.
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