Akrout, H., & Nagy, G. (2018). Trust and commitment within a virtual brand community: The mediating role of brand re-lationship quality. Information & Management, 55(8), 939-955.
Ameen, N., Tarhini, A., Reppel, A., & Anand, A. (2021). Customer experiences in the age of artificial intelligence. Com-puters in Human Behavior, 114, 106548.
Anderson, M., & Jiang, J. (2018). Teens, social media & technology 2018. Pew Research Center, 31(2018), 1673-1689.
Barber, J. B., & Murphy, L. J. (2017). Óðinn and His Cosmic Cross. Sacrifice and Inception of a God at the Axis of the Universe.
Bergman, M. E. (2006). The relationship between affective and normative commitment: review and research agen-da. Journal of Organisational Behaviour: The International Journal of Industrial, Occupational and Organisational Psychology and Behaviour, 27(5), 645-663.
Biernacki, P., & Waldorf, D. (1981). Snowball sampling: Problems and techniques of chain referral sam-pling. Sociological methods & research, 10(2), 141-163.
Bilgihan, A., Barreda, A., Okumus, F., & Nusair, K. (2016). Consumer perception of knowledge-sharing in travel-related online social networks. Tourism Management, 52, 287-296.
Bilgihan, A., Barreda, A., Okumus, F., & Nusair, K. (2016). Consumer perception of knowledge-sharing in travel-related online social networks. Tourism Management, 52, 287-296.
Bilgihan, A., Kandampully, J., & Zhang, T. C. (2016). Towards a unified customer experience in online shopping envi-ronments: Antecedents and outcomes. International Journal of Quality and Service Sciences, 8(1), 102-119.
Broderick, J. F. (2018). James Joyce: A Literary Companion (Vol. 17). McFarland.
Chen, X., Owen, Z., Pixton, C., & Simchi-Levi, D. (2022). A statistical learning approach to personalisation in revenue management. Management Science, 68(3), 1923-1937.
Chou, C. L., Cooley, L., Pearlman, E., & White, M. K. (2014). Enhancing patient experience by training local trainers in fundamental communication skills. Patient Experience Journal, 1(2), 36-45.
Christakis, N. A. (2019). Blueprint: The evolutionary origins of a good society. Hachette UK.
Clark, J. M., & Polesello, D. (2017). Emotional and cultural intelligence in diverse workplaces: getting out of the box. Industrial and commercial training.
Contissa, G., Docter, K., Lagioia, F., Lippi, M., Micklitz, H. W., Pałka, P., ... & Torroni, P. (2018). Claudette meets gdpr: Automating the evaluation of privacy policies using artificial intelligence. Available at SSRN 3208596.
Corritore, C. L., Kracher, B., & Wiedenbeck, S. (2003). On-line trust: concepts, evolving themes, a model. International journal of human-computer studies, 58(6), 737-758.
Davenport, T., Guha, A., Grewal, D., & Bressgott, T. (2020). How artificial intelligence will change the future of market-ing. Journal of the Academy of Marketing Science, 48(1), 24-42.
De Kerviler, G., Demoulin, N. T., & Zidda, P. (2016). Adoption of in-store mobile payment: Are perceived risk and con-venience the only drivers?. Journal of Retailing and Consumer Services, 31, 334-344.
Dwivedi, Y. K., Rana, N. P., Jeyaraj, A., Clement, M., & Williams, M. D. (2019). Re-examining the unified theory of ac-ceptance and use of technology (UTAUT): Towards a revised theoretical model. Information Systems Frontiers, 21(3), 719-734.
Elbeltagi, I., & Agag, G. (2016). E-retailing ethics and its impact on customer satisfaction and repurchase intention: a cul-tural and commitment-trust theory perspective. Internet Research.
Farrow, E. (2019). To augment human capacity—artificial intelligence evolution through causal layered analy-sis. Futures, 108, 61-71.
Findlater, L., & McGrenere, J. (2010). Beyond performance: Feature awareness in personalised interfaces. International Journal of Human-Computer Studies, 68(3), 121-137.
Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Al-gebra and statistics.
Foroudi, P., Gupta, S., Sivarajah, U., & Broderick, A. (2018). Investigating the effects of smart technology on customer dynamics and customer experience. Computers in Human Behaviour, 80, 271-282.
Gallarza, M. G., Arteaga, F., Del Chiappa, G., Gil-Saura, I., & Holbrook, M. B. (2017). A multidimensional service-value scale based on Holbrook’s typology of customer value: Bridging the gap between the concept and its measure-ment. Journal of Service Management.
Gant, V., Cheatham, L., Di Vito, H., Offei, E., Williams, G., & Yatosenge, N. (2019). Social work through collaborative autoethnography. Social Work Education, 38(6), 707-720.
Ghazizadeh, M., Peng, Y., Lee, J. D., & Boyle, L. N. (2012, September). Augmenting the technology acceptance model with trust: Commercial drivers’ attitudes towards monitoring and feedback. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 56, No. 1, pp. 2286-2290). Sage CA: Los Angeles, CA: Sage Publications.
Godovykh, Y. S. (2012). Normative and Legal Regulation of the Social Nutrition System in Russia. Izvestia Uralskogo Gosudarstvennogo Ekonomiceskogo Universiteta, 44(6).
Grewal, D., Hulland, J., Kopalle, P. K., & Karahanna, E. (2020). The future of technology and marketing: A multidiscipli-nary perspective. Journal of the Academy of Marketing Science, 48(1), 1-8.
Gupta, A., Mumtaz, S., Li, C. H., Hussain, I., & Rotello, V. M. (2019). Combatting antibiotic-resistant bacteria using na-nomaterials. Chemical Society Reviews, 48(2), 415-427.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European business review.
Heidenreich, S., & Spieth, P. (2013). Why innovations fail—The case of passive and active innovation re-sistance. International Journal of Innovation Management, 17(05), 1350021.
Hengstler, M., Enkel, E., & Duelli, S. (2016). Applied artificial intelligence and trust—The case of autonomous vehicles and medical assistance devices. Technological Forecasting and Social Change, 105, 105-120.
Hengstler, M., Enkel, E., & Duelli, S. (2016). Applied artificial intelligence and trust—The case of autonomous vehicles and medical assistance devices. Technological Forecasting and Social Change, 105, 105-120.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modelling. Journal of the academy of marketing science, 43(1), 115-135.
Holzinger, A., Malle, B., Saranti, A., & Pfeifer, B. (2021). Towards multi-modal causability with Graph Neural Networks enabling information fusion for explainable AI. Information Fusion, 71, 28-37.
Hoyer, W. D., Kroschke, M., Schmitt, B., Kraume, K., & Shankar, V. (2020). Transforming the customer experience through new technologies. Journal of Interactive Marketing, 51, 57-71.
Iglesias, O., Markovic, S., & Rialp, J. (2019). How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy. Journal of Business Re-search, 96, 343-354.
Jarrahi, M. H. (2018). Artificial intelligence and the future of work: Human-AI symbiosis in organisational decision mak-ing. Business horizons, 61(4), 577-586.
Jiang, X., Coffee, M., Bari, A., Wang, J., Jiang, X., Huang, J., ... & Huang, Y. (2020). Towards an artificial intelligence framework for data-driven prediction of coronavirus clinical severity. Computers, Materials & Continua, 63(1), 537-551.
Keiningham, T., Ball, J., Benoit, S., Bruce, H. L., Buoye, A., Dzenkovska, J., ... & Zaki, M. (2017). The interplay of cus-tomer experience and commitment. Journal of Services Marketing, 31(2), 148-160.
Keiningham, T., Ball, J., Benoit, S., Bruce, H. L., Buoye, A., Dzenkovska, J., ... & Zaki, M. (2017). The interplay of cus-tomer experience and commitment. Journal of Services Marketing, 31(2), 148-160.
Knight, E. T., & Murray Thomson, W. (2018). A public health perspective on personalised periodontics. Periodontology 2000, 78(1), 195-200.
Kushwaha, A. K., Kumar, P., & Kar, A. K. (2021). What impacts customer experience for B2B enterprises on using AI-enabled chatbots? Insights from Big data analytics. Industrial Marketing Management, 98, 207-221.
Lam, S. Y. (2001). The effects of store environment on shopping behaviours: A critical review. ACR North American Ad-vances.
Lee, D. J., Ahn, J. H., & Bang, Y. (2011). Managing consumer privacy concerns in personalisation: a strategic analysis of privacy protection. Mis Quarterly, 35(2), 423-444.
Lee, H. L. (2004). The triple-A supply chain. Harvard business review, 82(10), 102-113.
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of marketing, 80(6), 69-96.
Li, Y., & Shang, H. (2020). Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China. Information & Management, 57(3), 103197.
Lin, X., Wang, X., & Hajli, N. (2019). Building e-commerce satisfaction and boosting sales: The role of social commerce trust and its antecedents. International Journal of Electronic Commerce, 23(3), 328-363.
Ling, K. C., Chai, L. T., & Piew, T. H. (2010). The ‘Inside-out’and ‘Outside-in’approaches on students’ perceived service quality: An empirical evaluation. Management Science and Engineering, 4(2), 1-26.
Ling, K. C., Chai, L. T., & Piew, T. H. (2010). The effects of shopping orientations, online trust and prior online purchase experience toward customers' online purchase intention. International business research, 3(3), 63.
Liu, F., Shi, Y., & Liu, Y. (2017). Intelligence quotient and intelligence grade of artificial intelligence. Annals of Data Science, 4(2), 179-191.
Lu, H., Li, Y., Chen, M., Kim, H., & Serikawa, S. (2018). Brain intelligence: go beyond artificial intelligence. Mobile Networks and Applications, 23(2), 368-375.
Martin, J., Mortimer, G., & Andrews, L. (2015). Re-examining online customer experience to include purchase frequency and perceived risk. Journal of retailing and consumer services, 25, 81-95.
McLaughlin, K. A., Sheridan, M. A., & Nelson, C. A. (2017). Neglect as a violation of species-expectant experience: neu-rodevelopmental consequences. Biological psychiatry, 82(7), 462-471.
Merisavo, M., Kajalo, S., Karjaluoto, H., Virtanen, V., Salmenkivi, S., Raulas, M., & Leppäniemi, M. (2007). An empiri-cal study of the drivers of consumer acceptance of mobile advertising. Journal of interactive advertising, 7(2), 41-50.
Meyer, J. P., & Parfyonova, N. M. (2010). Normative commitment in the workplace: A theoretical analysis and re-conceptualisation. Human resource management review, 20(4), 283-294.
Meyer, J., Herring, M., McDowell, C., Lansing, J., Brower, C., Schuch, F., ... & Boolani, A. (2020). Joint prevalence of physical activity and sitting time during COVID-19 among US adults in April 2020. Preventive medicine reports, 20, 101256.
Mithas, S., Ramasubbu, N., & Sambamurthy, V. (2011). How information management capability influences firm perfor-mance. MIS quarterly, 35(1), 237-256.
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of market-ing, 58(3), 20-38.
Nienaber, A. M., Hofeditz, M., & Searle, R. H. (2014). Do we bank on regulation or reputation? A meta-analysis and me-ta-regression of organisational trust in the financial services sector. International journal of bank marketing, 32(5), 367-407.
Njamfa, O. (2018). The importance of trust to customer experience in.
O’Riordan, T., Jacobs, G., Ramanathan, J., & Bina, O. (2020). Investigating the future role of higher education in creating sustainability transitions. Environment: Science and Policy for Sustainable Development, 62(4), 4-15.
Omale, G. (2019). Improve customer experience with artificial intelligence.
Ong, F. S., Khong, K. W., Faziharudean, T. M., & Dai, X. (2012). Path analysis of atmospherics and convenience on flow: the mediation effects of brand affect and brand trust. The International Review of Retail, Distribution and Consumer Research, 22(3), 277-291.
Ostermeyr, L., & Walch, M. (2019). GO GREEN!: A qualitative study on environmentally responsible consumption in the outdoor industry.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Reassessment of expectations as a comparison standard in meas-uring service quality: implications for further research. Journal of marketing, 58(1), 111-124.
Parise, S., Guinan, P. J., & Kafka, R. (2016). Solving the crisis of immediacy: How digital technology can transform the customer experience. Business Horizons, 59(4), 411-420.
Paschek, D., Mocan, A., Dufour, C. M., & Draghici, A. (2017, December). Organisational knowledge management with Big Data. The foundation of using artificial intelligence. In Balkan region conference on engineering and business ed-ucation, 2(1), 301-308.Pillai, R., & Sivathanu, B. (2020). Adoption of AI-based chatbots for hospitality and tour-ism. International Journal of Contemporary Hospitality Management.
Payne, C. R., Niculescu, M., Guthrie, J. F., & Mancino, L. (2018). Can a better understanding of WIC customer experienc-es increase benefit redemption and help control program food costs?. Journal of Hunger & Environmental Nutri-tion, 13(2), 143-153.
Pham, Q. T., Tran, X. P., Misra, S., Maskeliūnas, R., & Damaševičius, R. (2018). Relationship between convenience, per-ceived value, and repurchase intention in online shopping in Vietnam. Sustainability, 10(1), 156.
Prentice, C., & Kadan, M. (2019). The role of airport service quality in airport and destination choice. Journal of Retailing and Consumer Services, 47, 40-48.
Prentice, C., & Nguyen, M. (2020). Engaging and retaining customers with AI and employee service. Journal of Retailing and Consumer Services, 56, 102186.
Rehman, S. U., Bhatti, A., Mohamed, R., & Ayoup, H. (2019). The moderating role of trust and commitment between con-sumer purchase intention and online shopping behaviour in the context of Pakistan. Journal of Global Entrepreneur-ship Research, 9(1), 1-25.
Reimers, V., & Clulow, V. (2009). Retail centres: it's time to make them convenient. International Journal of Retail & Distribution Management,
Roy, S. K., Shekhar, V., Lassar, W. M., & Chen, T. (2018). Customer engagement behaviours: The role of service conven-ience, fairness and quality. Journal of Retailing and Consumer Services, 44, 293-304.
Saponaro, M., Le Gal, D., Gao, M., Guisiano, M., & Maniere, I. C. (2018, December). Challenges and opportunities of ar-tificial intelligence in the fashion world. In 2018 International Conference on Intelligent and Innovative Computing Applications (ICONIC) (pp. 1-5). IEEE.
Saratchandra, M., & Shrestha, A. (2022). The role of cloud computing in knowledge management for small and medium enterprises: a systematic literature review. Journal of Knowledge Management.
Scheidt, S., & Chung, Q. B. (2019). Making a case for speech analytics to improve customer service quality: Vision, im-plementation, and evaluation. International Journal of Information Management, 45, 223-232.
Searby, S. (2003). Personalisation—an overview of its use and potential. BT Technology Journal, 21(1), 13-19.
Shackman, J. D. (2013). The use of partial least squares path modelling and generalised structured component analysis in international business research: A literature review. International Journal of Management, 30(3), 78.
Shahin, R., & Kern, M. (2010). Effect of air-abrasion on the retention of zirconia ceramic crowns luted with different ce-ments before and after artificial aging. Dental materials, 26(9), 922-928.
Shank, D. B., Graves, C., Gott, A., Gamez, P., & Rodriguez, S. (2019). Feeling our way to machine minds: People's emo-tions when perceiving mind in artificial intelligence. Computers in Human Behaviour, 98, 256-266.
Shen, L., Wang, M., & Shen, R. (2009). Affective e-learning: Using ‘emotional’ data to improve learning in pervasive learning environment. Journal of Educational Technology & Society, 12(2), 176-189.
Shin, W., & Lin, T. T. C. (2016). Who avoids location-based advertising and why? Investigating the relationship between user perceptions and advertising avoidance. Computers in Human Behaviour, 63, 444-452.
Solis, A. (2017). Credit access and college enrollment. Journal of Political Economy, 125(2), 562-622.
Suh, N. P. (2005). Complexity: theory and applications. Oxford university press.
Suhartanto, D., Farhani, N. H., & Muflih, M. (2018). Loyalty Intention towards Islamic Bank: The Role of Religiosity, Im-age, and Trust. International Journal of Economics & Management, 12(1).
Thiel, L. M., Ko, A., & Turner, J. A. (2019). Home healthcare nurses' attitudes, confidence, and engagement in evidence-based practice. Home Healthcare Now, 37(2), 79-87.
Tivasuradej, Y. C. T., & Pham, N. (2019). Advancing customer experience practice and strategy in Thailand. Asia Pacific Journal of Marketing and Logistics, 31(2), 327-343.
Treasure, T., Farewell, V., Macbeth, F., Monson, K., Williams, N. R., Brew-Graves, C., ... & Fallowfield, L. (2019). Pul-monary metastasectomy versus continued active monitoring in colorectal cancer (PulMiCC): a multicentre randomised clinical trial. Trials, 20(1), 1-13.
Vandenberghe, N., Hilgen, F. J., & Speijer, R. (2012). The paleogene period.
Verhoef, P. C., & Bijmolt, T. H. (2019). Marketing perspectives on digital business models: A framework and overview of the special issue. International Journal of Research in Marketing, 36(3), 341-349.
vom Scheidt, F., Medinová, H., Ludwig, N., Richter, B., Staudt, P., & Weinhardt, C. (2020). Data analytics in the electrici-ty sector–a quantitative and qualitative literature review. Energy and AI, 1, 100009.
Wang, E. S. T., & Lin, R. L. (2017). Perceived quality factors of location-based apps on trust, perceived privacy risk, and continuous usage intention. Behaviour & Information Technology, 36(1), 2-10.
Wang, H. J., Chiou, C. W., & Juan, Y. K. (2008). Decision support model based on case-based reasoning approach for es-timating the restoration budget of historical buildings. Expert Systems with Applications, 35(4), 1601-1610.
Wang, S., Zhang, Y., Zhan, T., Phillips, P., Zhang, Y. D., Liu, G., ... & Wu, X. (2016). Pathological brain detection by arti-ficial intelligence in magnetic resonance imaging scanning (invited review). Progress in Electromagnetics Re-search, 156, 105-133.
Wang, W., & Siau, K. (2018). Trust in health chatbots.
Windle, M., Haardörfer, R., Getachew, B., Shah, J., Payne, J., Pillai, D., & Berg, C. J. (2018). A multivariate analysis of adverse childhood experiences and health behaviours and outcomes among college students. Journal of American col-lege health, 66(4), 246-251.
Yang, S., & Evans, C. (2019, November). Opportunities and challenges in using AI chatbots in higher education. In Proceedings of the 2019 3rd International Conference on Education and E-Learning (pp. 79-83).
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evi-dence. Journal of marketing, 52(3), 2-22.
Zhang, K., Chen, C., Zhao, S., & Lee, M. (2014). Compulsive smartphone use: The roles of flow, reinforcement motives, and convenience.
Zhang, Q., & Li, H. (2007). MOEA/D: A multiobjective evolutionary algorithm based on decomposition. IEEE Transac-tions on evolutionary computation, 11(6), 712-731.
Zhu, S., Meng, Q., Wang, L., Zhang, J., Song, Y., Jin, H., ... & Yang, B. (2013a). Highly photoluminescent carbon dots for multicolor patterning, sensors, and bioimaging. Angewandte Chemie, 125(14), 4045-4049.
Zhu, W., Newman, A., Miao, Q., & Hooke, A. (2013b). Revisiting the mediating role of trust in transformational leader-ship effects: Do different types of trust make a difference?. The Leadership Quarterly, 24(1), 94-105.
Zhu, Y. Q., & Chen, H. G. (2012). Service fairness and customer satisfaction in internet banking: Exploring the mediating effects of trust and customer value. Internet Research.