How to cite this paper
Prahiawan, W., Fahlevi, M., Juliana, J., Purba, J & Tarigan, S. (2021). The role of e-satisfaction, e-word of mouth and e-trust on repurchase intention of online shop.International Journal of Data and Network Science, 5(4), 593-600.
Refrences
Anser, M. K., Tabash, M. I., Nassani, A. A., Aldakhil, A. M., & Yousaf, Z. (2021). Toward the e-loyalty of digital library users: investigating the role of e-service quality and e-trust in digital economy. Library Hi Tech.
Affandi, A., Sarwani, A. S., Erlangga, H., Siagian, A. O., Purwanto, A., Effendy, A. A., ... & Juhaeri, G. (2020). Optimiza-tion of MSMEs Empowerment in Facing Competition in the Global Market during the COVID-19 Pandemic Time. Systematic Reviews in Pharmacy, 11(11), 1506-1515.
Ahmed, M. A., & Zahid, Z. (2014). Role of social media marketing to enhance CRM and brand equity in terms of pur-chase intention. Asian Journal of Management Research, 4(3), 533-549.
Ahmad, A., Rahman, O., & Khan, M. N. (2017). Exploring the role of website quality and hedonism in the formation of e-satisfaction and e-loyalty: Evidence from internet users in India. Journal of Research in Interactive Marketing, 11(3), 246-267.
Andika, Bernarto, Purwanto. (2020). How to Achieve Value Creation in Digital World? The Influence of IT Response on Value Creation and Customer Satisfaction. International Journal of Advanced Science and Technology, 29(3), 6705 – 6715.
Ebrahim, R. S. (2020). The role of trust in understanding the impact of social media marketing on brand equity and brand loyalty. Journal of Relationship Marketing, 19(4), 287-308.
Faircloth, J. B., Capella, L. M., & Alford, B. L. (2001). The effect of brand attitude and brand image on brand equi-ty. Journal of Marketing Theory and Practice, 9(3), 61-75.
Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021). A primer on partial least squares structural equation modeling (PLS-SEM). Sage publications.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European business review.
Hellier, P. K., Geursen, G. M., Carr, R. A., & Rickard, J. A. (2003). Customer repurchase intention: A general structural equation model. European Journal of Marketing, 37(11/12), 1762-1800.
Latan, H., Noonan, R., & Matthews, L. (2017). Partial least squares path modeling. Partial least squares path modeling: basic concepts, methodological issues and applications. https://doi. org/10.1007/978-3-319-64069-3 DOI: https://doi. org/10.1007/978-3-319-64069, 3.
MUNAWAROH, M., SANTOSO, B., GUMILANG, R. R., HIDAYATULLAH, D., HERMAWAN, A., MARHANAH, S., & PURWANTO, A. (2021). The Effect of Strategic Leadership and Organization Culture on Business Performance: An Empirical Study in Indonesia. The Journal of Asian Finance, Economics and Business, 8(6), 455-463.
Nadaraja, R., & Yazdanifard, R. (2013). Social media marketing: advantages and disadvantages. Center of Southern New Hempshire University, 1-10.
Pramono, R., Djakasaputra, A., & Bernarto, I. (2020). Observational Learning and Word of Mouth Against Consumer Online Purchase Decision during the Pandemic COVID-19. System Review Pharmacy 11(9), 751-758.
Park, J., & Oh, I. K. (2012). A case study of social media marketing by travel agency: The salience of social media mar-keting in the tourism industry. International Journal of Tourism Sciences, 12(1), 93-106.
PRAMONO, R., Sondakh, L. W., BERNARTO, I., JULIANA, J., & PURWANTO, A. (2021). Determinants of the small and medium enterprises progress: A case study of SME entrepreneurs in Manado, Indonesia. The Journal of Asian Fi-nance, Economics, and Business, 8(1), 881-889.
Purwanto, A., Asbari, M., & Santoso, T. (2021). Education Management Research Data Analysis: Comparison of Results between Lisrel, Tetrad, GSCA, Amos, SmartPLS, WarpPLS, and SPSS For Small Samples. Nidhomul Haq : Jurnal Manajemen Pendidikan Islam, 6(2), 382-399. https://doi.org/10.31538/ndh.v6i2.1575
Purwanto, A., Asbari, M., Santoso, T. I., Paramarta, V., & Sunarsi, D. (2020). Social and Management Research Quantita-tive Analysis for Medium Sample: Comparing of Lisrel, Tetrad, GSCA, Amos, SmartPLS, WarpPLS, and SPSS. Jurnal Ilmiah Ilmu Administrasi Publik, 10(2), 518-532.
Purwanto, A., Asbari, M., Santoso, T. I., & Haque, M. G. (2019). Marketing Research Quantitative Analysis for Large Sample: Comparing of Lisrel, Tetrad, GSCA, Amos, SmartPLS, WarpPLS, and SPSS. Jurnal Ilmiah Ilmu Administrasi Publik, 9(2), 355-372.
Purwanto, A., Asbari, M., Santoso, T. I., Sunarsi, D., & Ilham, D. (2021). Education Research Quantitative Analysis for Little Respondents. Jurnal Studi Guru Dan Pembelajaran, 4(2), 335-350.
Nagoya, R., Bernarto, I., Antonio, F., Pramono, R., Wanasida, A. S., & Purwanto, A. (2021). Exploring Intention to Enroll University Using an Extended Stimulus-organism-response Model. Academy of Strategic Management Journal, 20, 1-12.
Salehnia, M., Saki, M., Eshaghi, A., & Salehnia, N. (2014, April). A Model of E-Loyalty and Word-Of-Mouth based on e-trust in E-banking services (Case Study: Mellat Bank). In 8th International Conference on e-Commerce in Developing Countries: With Focus on e-Trust (pp. 1-7). IEEE.
Susilo, R., Bernarto, I., & Purwanto, A. (2020). Effect of trust, value and atmosphere towards patient satisfaction (case study on preama clay of wae laku, indonesia). International Journal of Advanced Science and Technology, 29(3), 6716-6723.
Rudyanto, R., Soemarni, L., Pramono, R., & Purwanto, A. (2020). The influence of antecedents of supply chain integration on company performance. Uncertain Supply Chain Management, 8(4), 865-874.
Stephen, A. T. (2016). The role of digital and social media marketing in consumer behavior. Current opinión in Psycholo-gy, 10, 17-21.
WANASIDA, A. S., BERNARTO, I., SUDIBJO, N., & PURWANTO, A. (2021). The Role of Business Capabilities in Sup-porting Organization Agility and Performance During the COVID-19 Pandemic: An Empirical Study in Indonesia. The Journal of Asian Finance, Economics and Business, 8(5), 897–911. https://doi.org/10.13106/JAFEB.2021.VOL8.NO5.0897
Wijayaa, O., Sulistiyanib, S., Pudjowatic, J., Kurniasih, N., & Purwanto, A. (2021). The role of social media marketing, entertainment, customization, trendiness, interaction and word-of-mouth on purchase intention: An empirical study from Indonesian smartphone consumers. International Journal of Data and Network Science, 5(3), 231-238.
Yuliantoro, N., Goeltom, V., Juliana, I. B., Pramono, R., & Purwanto, A. (2019). Repurchase intention and word of mouth factors in the millennial generation against various brands of Boba drinks during the Covid 19 pandemic. African Journal of Hospitality, Tourism and Leisure, 8(2), 1-11.
Zainul, A. (2019). The Influence of E-service Quality toward E-satisfaction, E-trust, E-word of Mouth and Online Repur-chase Intention: A Study on the Consumers of the Three-star Hotels in Lampung. Russian Journal of Agricultural and Socio-Economic Sciences, 93(9).
Zoghlami, A. T., Yahia, K. B., & Berraies, S. (2018). From mobile service quality evaluation to e-word-of-mouth: what makes the users of mobile banking applications speak about the bank?: The moderating role of brand reputation. Inter-national Journal of E-Services and Mobile Applications (IJESMA), 10(2), 36-57.
Affandi, A., Sarwani, A. S., Erlangga, H., Siagian, A. O., Purwanto, A., Effendy, A. A., ... & Juhaeri, G. (2020). Optimiza-tion of MSMEs Empowerment in Facing Competition in the Global Market during the COVID-19 Pandemic Time. Systematic Reviews in Pharmacy, 11(11), 1506-1515.
Ahmed, M. A., & Zahid, Z. (2014). Role of social media marketing to enhance CRM and brand equity in terms of pur-chase intention. Asian Journal of Management Research, 4(3), 533-549.
Ahmad, A., Rahman, O., & Khan, M. N. (2017). Exploring the role of website quality and hedonism in the formation of e-satisfaction and e-loyalty: Evidence from internet users in India. Journal of Research in Interactive Marketing, 11(3), 246-267.
Andika, Bernarto, Purwanto. (2020). How to Achieve Value Creation in Digital World? The Influence of IT Response on Value Creation and Customer Satisfaction. International Journal of Advanced Science and Technology, 29(3), 6705 – 6715.
Ebrahim, R. S. (2020). The role of trust in understanding the impact of social media marketing on brand equity and brand loyalty. Journal of Relationship Marketing, 19(4), 287-308.
Faircloth, J. B., Capella, L. M., & Alford, B. L. (2001). The effect of brand attitude and brand image on brand equi-ty. Journal of Marketing Theory and Practice, 9(3), 61-75.
Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021). A primer on partial least squares structural equation modeling (PLS-SEM). Sage publications.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European business review.
Hellier, P. K., Geursen, G. M., Carr, R. A., & Rickard, J. A. (2003). Customer repurchase intention: A general structural equation model. European Journal of Marketing, 37(11/12), 1762-1800.
Latan, H., Noonan, R., & Matthews, L. (2017). Partial least squares path modeling. Partial least squares path modeling: basic concepts, methodological issues and applications. https://doi. org/10.1007/978-3-319-64069-3 DOI: https://doi. org/10.1007/978-3-319-64069, 3.
MUNAWAROH, M., SANTOSO, B., GUMILANG, R. R., HIDAYATULLAH, D., HERMAWAN, A., MARHANAH, S., & PURWANTO, A. (2021). The Effect of Strategic Leadership and Organization Culture on Business Performance: An Empirical Study in Indonesia. The Journal of Asian Finance, Economics and Business, 8(6), 455-463.
Nadaraja, R., & Yazdanifard, R. (2013). Social media marketing: advantages and disadvantages. Center of Southern New Hempshire University, 1-10.
Pramono, R., Djakasaputra, A., & Bernarto, I. (2020). Observational Learning and Word of Mouth Against Consumer Online Purchase Decision during the Pandemic COVID-19. System Review Pharmacy 11(9), 751-758.
Park, J., & Oh, I. K. (2012). A case study of social media marketing by travel agency: The salience of social media mar-keting in the tourism industry. International Journal of Tourism Sciences, 12(1), 93-106.
PRAMONO, R., Sondakh, L. W., BERNARTO, I., JULIANA, J., & PURWANTO, A. (2021). Determinants of the small and medium enterprises progress: A case study of SME entrepreneurs in Manado, Indonesia. The Journal of Asian Fi-nance, Economics, and Business, 8(1), 881-889.
Purwanto, A., Asbari, M., & Santoso, T. (2021). Education Management Research Data Analysis: Comparison of Results between Lisrel, Tetrad, GSCA, Amos, SmartPLS, WarpPLS, and SPSS For Small Samples. Nidhomul Haq : Jurnal Manajemen Pendidikan Islam, 6(2), 382-399. https://doi.org/10.31538/ndh.v6i2.1575
Purwanto, A., Asbari, M., Santoso, T. I., Paramarta, V., & Sunarsi, D. (2020). Social and Management Research Quantita-tive Analysis for Medium Sample: Comparing of Lisrel, Tetrad, GSCA, Amos, SmartPLS, WarpPLS, and SPSS. Jurnal Ilmiah Ilmu Administrasi Publik, 10(2), 518-532.
Purwanto, A., Asbari, M., Santoso, T. I., & Haque, M. G. (2019). Marketing Research Quantitative Analysis for Large Sample: Comparing of Lisrel, Tetrad, GSCA, Amos, SmartPLS, WarpPLS, and SPSS. Jurnal Ilmiah Ilmu Administrasi Publik, 9(2), 355-372.
Purwanto, A., Asbari, M., Santoso, T. I., Sunarsi, D., & Ilham, D. (2021). Education Research Quantitative Analysis for Little Respondents. Jurnal Studi Guru Dan Pembelajaran, 4(2), 335-350.
Nagoya, R., Bernarto, I., Antonio, F., Pramono, R., Wanasida, A. S., & Purwanto, A. (2021). Exploring Intention to Enroll University Using an Extended Stimulus-organism-response Model. Academy of Strategic Management Journal, 20, 1-12.
Salehnia, M., Saki, M., Eshaghi, A., & Salehnia, N. (2014, April). A Model of E-Loyalty and Word-Of-Mouth based on e-trust in E-banking services (Case Study: Mellat Bank). In 8th International Conference on e-Commerce in Developing Countries: With Focus on e-Trust (pp. 1-7). IEEE.
Susilo, R., Bernarto, I., & Purwanto, A. (2020). Effect of trust, value and atmosphere towards patient satisfaction (case study on preama clay of wae laku, indonesia). International Journal of Advanced Science and Technology, 29(3), 6716-6723.
Rudyanto, R., Soemarni, L., Pramono, R., & Purwanto, A. (2020). The influence of antecedents of supply chain integration on company performance. Uncertain Supply Chain Management, 8(4), 865-874.
Stephen, A. T. (2016). The role of digital and social media marketing in consumer behavior. Current opinión in Psycholo-gy, 10, 17-21.
WANASIDA, A. S., BERNARTO, I., SUDIBJO, N., & PURWANTO, A. (2021). The Role of Business Capabilities in Sup-porting Organization Agility and Performance During the COVID-19 Pandemic: An Empirical Study in Indonesia. The Journal of Asian Finance, Economics and Business, 8(5), 897–911. https://doi.org/10.13106/JAFEB.2021.VOL8.NO5.0897
Wijayaa, O., Sulistiyanib, S., Pudjowatic, J., Kurniasih, N., & Purwanto, A. (2021). The role of social media marketing, entertainment, customization, trendiness, interaction and word-of-mouth on purchase intention: An empirical study from Indonesian smartphone consumers. International Journal of Data and Network Science, 5(3), 231-238.
Yuliantoro, N., Goeltom, V., Juliana, I. B., Pramono, R., & Purwanto, A. (2019). Repurchase intention and word of mouth factors in the millennial generation against various brands of Boba drinks during the Covid 19 pandemic. African Journal of Hospitality, Tourism and Leisure, 8(2), 1-11.
Zainul, A. (2019). The Influence of E-service Quality toward E-satisfaction, E-trust, E-word of Mouth and Online Repur-chase Intention: A Study on the Consumers of the Three-star Hotels in Lampung. Russian Journal of Agricultural and Socio-Economic Sciences, 93(9).
Zoghlami, A. T., Yahia, K. B., & Berraies, S. (2018). From mobile service quality evaluation to e-word-of-mouth: what makes the users of mobile banking applications speak about the bank?: The moderating role of brand reputation. Inter-national Journal of E-Services and Mobile Applications (IJESMA), 10(2), 36-57.