How to cite this paper
Tran, V & Can, T. (2020). Factors affecting the credibility of online reviews on TIKI: An assessment study in Vietnam.International Journal of Data and Network Science, 4(2), 115-126.
Refrences
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Cheng, Y.H. & Ho, H.Y (2015). Social influence's impact on reader perceptions of online reviews. Journal of Business Research, 68(4), 883–887.
Chang, M. K., Cheung, W., & Lai, V. S. (2005). Literature derived reference models for the adoption of online shopping. Information & Management, 42, 543-559
Cheung, M. Y., Luo., C., Sia., C. L., & Chen., H. (2009). Credibility of electronic Word-of-Mouth: In-formational and normative determinants of On-line consumer recommendations. International Journal of Electronic Commerce, 13(4), 9–38.
Cheung, R. (2014). The influence of electronic word-of-mouth on information adoption in online cus-tomer communities. Global Economic Review, 43(1), 42-57.
Cheung, C. M., & Thadani, D. R. (2012). The impact of electronic word-of-mouth communication: A literature analysis and integrative model. Decision support systems, 54(1), 461-470.
Chih, W.H., Wang, K. Hsu, L.C, & Huang, S.C. (2013). Investigating electronic Word-of-Mouth ef-fects on online discussion forums: The role of perceived positive electronic Word-of-Mouth review credibility. Cyberpsychology, behavior and social networking, 16(9), 658–668.
Daft, R. L., & Lengel, R. H. (1986). Organizational information requirements, media richness and structural design. Management Science, 32(5), 554-571.
Erkan, I., & Evans, C. (2016). The influence of eWOM in social media on consumers’ purchase in-tentions: An extended approach to information adoption. Computers in Human Behavior, 61, 47-55.
Fam, K. S., Foscht, T., & Collins, R. D. (2004). Trust and the online relationships: An exploratory study from New Zealand. Tourism Management, 25(2), 195-207.
Fang, Y. H. (2014). Beyond the Credibility of Electronic Word of Mouth: Exploring eWOM Adop-tion on Social Networking Sites from Affective and Curiosity Perspectives. International Journal of Electronic Commerce, 18(3), 67–102.
Filieri, R., & McLeay, F. (2013). E-WOM and accommodation: An analysis of the factors that influ-ence travelers’ adoption of information from online reviews. Journal of Travel Research, 53(1), 44–57.
Gilly, M. C., Graham, J.L., Wolfinbarger, M.F., &Yale, L.J. (1998). A dyadic study of interpersonal information search. Journal of the Academy of Marketing Science, 26(2), 83-100.
Godes, D., & Silva, J. C. (2012). Sequential and temporal dynamics of online opinion. Marketing Sci-ence, 31(3), 448-473.
Hsiao, K. L., Lin, J.C.C., Wang., X.Y., Lu., H.P., &Yu., H. (2010). Antecedents and consequences of trust in online product recommendations: An empirical study in Social shopping. Online Infor-mation Review, 34(6), 935–953.
Hair, J. F., Black,W.C., Babin, B.J., &Anderson, R.E.(2010). Multivariate data analysis. Upper Sad-dle River, NJ: Prentice Hall.
Jamil, R. A. and Hasnu, S.A.F (2013). Consumer's reliance on word of mouse: Influence on consum-er's decision in an online information asymmetry context. Journal of Business & Economics, 5(2), 171–205.
Kang, Y.S. and Kim, Y.J. (2006). Do visitors' interest level and perceived quantity of Web page con-tent matter in shaping the attitude toward a web site?. Decision Support Systems, 42(2), 1187–1202.
Lin, H. F. (2007). The impact of website quality dimensions on customer satisfaction in the b2c e-commerce context. Total Quality Management & Business Excellence, 18(3), 363-378.
Luo, C., Luo., X., Schatzberg., L. & Sia., C.L. (2013). Impact of informational factors on online rec-ommendation credibility: The moderating role of source credibility. Decision Support Systems, 56, 92–102.
Luo, C., Luo, X., Xu, Y., Warkentin, M., & Sia, C.L. (2015). Examining the moderating role of sense of membership in online review evaluations. Information & Management, 52(3), 305–316, 2015.
Madu, C.N., & Madu, A.A(2002). Dimensions of E-quality. International Journal of Quality and Re-liability Management, 19(3), 246-258.
Munzel, A. (2016). Assisting Consumers in Detecting Fake Reviews: The role of identity information disclosure and consensus. Journal of Retailing and Consumer Services, 32, 96–108.
Park, S. & Nicolau, J.L. (2015). Asymmetric effects of online consumer reviews. Annals of Tourism Research, 50,76-83.
Reimer, T., Benkenstein, M (2016). When Good WOM Hurts and Bad WOM Gains: The effect of un-trustworthy online reviews. Journal of Business Research, 69(12) 5993–6001.
Sen, S., & Lerman, D. (2007). Why are you telling me this? An examination into negative consumer reviews on the Web. Journal of Interactive Marketing, 21(4), 76–94.
Somers, T. M., Nelson, K., & Karimi, J. (2003). Confirmatory factor analysis of the end-user compu-ting satisfaction instrument: Replication within an ERP domain. Decision Sciences, 34 (3), 595–621.
Tams, S. (2012). Toward holistic insights into trust in electronic markets: examining the structure of the relationship between vendor trust and its antecedents. Information Systems and e-Business Management, 10(1), 149-160.
Thomas, M. J., Wirtz, B. W., & Weyerer, J. C. (2019). Determinants of online review credibility and its impact on consumer’ purchase intention. Journal of Electronic Commerce Research, 20(1), 1-20.
Viglia, G., Minazzi, R., & Buhalis, D. (2016). The influence of e-word-of-mouth on hotel occupancy rate. International Journal of Contemporary Hospitality Management, 28(9), 2035-2051.
Zhang, K. Z., Zhao, S. J., Cheung, C. M., & Lee, M. K. (2014). Examining the influence of online re-views on consumers' decision-making: A heuristic–systematic model. Decision Support Sys-tems, 67, 78-89.
Baek, H., Lee, S. O & Ahn, J. (2015). Normative social nnfluence and online review helpfulness: Pol-ynomial modeling and response surface analysis. Journal of Electronic Commerce Research, 16(4), 290–306.
Cheng, Y.H. & Ho, H.Y (2015). Social influence's impact on reader perceptions of online reviews. Journal of Business Research, 68(4), 883–887.
Chang, M. K., Cheung, W., & Lai, V. S. (2005). Literature derived reference models for the adoption of online shopping. Information & Management, 42, 543-559
Cheung, M. Y., Luo., C., Sia., C. L., & Chen., H. (2009). Credibility of electronic Word-of-Mouth: In-formational and normative determinants of On-line consumer recommendations. International Journal of Electronic Commerce, 13(4), 9–38.
Cheung, R. (2014). The influence of electronic word-of-mouth on information adoption in online cus-tomer communities. Global Economic Review, 43(1), 42-57.
Cheung, C. M., & Thadani, D. R. (2012). The impact of electronic word-of-mouth communication: A literature analysis and integrative model. Decision support systems, 54(1), 461-470.
Chih, W.H., Wang, K. Hsu, L.C, & Huang, S.C. (2013). Investigating electronic Word-of-Mouth ef-fects on online discussion forums: The role of perceived positive electronic Word-of-Mouth review credibility. Cyberpsychology, behavior and social networking, 16(9), 658–668.
Daft, R. L., & Lengel, R. H. (1986). Organizational information requirements, media richness and structural design. Management Science, 32(5), 554-571.
Erkan, I., & Evans, C. (2016). The influence of eWOM in social media on consumers’ purchase in-tentions: An extended approach to information adoption. Computers in Human Behavior, 61, 47-55.
Fam, K. S., Foscht, T., & Collins, R. D. (2004). Trust and the online relationships: An exploratory study from New Zealand. Tourism Management, 25(2), 195-207.
Fang, Y. H. (2014). Beyond the Credibility of Electronic Word of Mouth: Exploring eWOM Adop-tion on Social Networking Sites from Affective and Curiosity Perspectives. International Journal of Electronic Commerce, 18(3), 67–102.
Filieri, R., & McLeay, F. (2013). E-WOM and accommodation: An analysis of the factors that influ-ence travelers’ adoption of information from online reviews. Journal of Travel Research, 53(1), 44–57.
Gilly, M. C., Graham, J.L., Wolfinbarger, M.F., &Yale, L.J. (1998). A dyadic study of interpersonal information search. Journal of the Academy of Marketing Science, 26(2), 83-100.
Godes, D., & Silva, J. C. (2012). Sequential and temporal dynamics of online opinion. Marketing Sci-ence, 31(3), 448-473.
Hsiao, K. L., Lin, J.C.C., Wang., X.Y., Lu., H.P., &Yu., H. (2010). Antecedents and consequences of trust in online product recommendations: An empirical study in Social shopping. Online Infor-mation Review, 34(6), 935–953.
Hair, J. F., Black,W.C., Babin, B.J., &Anderson, R.E.(2010). Multivariate data analysis. Upper Sad-dle River, NJ: Prentice Hall.
Jamil, R. A. and Hasnu, S.A.F (2013). Consumer's reliance on word of mouse: Influence on consum-er's decision in an online information asymmetry context. Journal of Business & Economics, 5(2), 171–205.
Kang, Y.S. and Kim, Y.J. (2006). Do visitors' interest level and perceived quantity of Web page con-tent matter in shaping the attitude toward a web site?. Decision Support Systems, 42(2), 1187–1202.
Lin, H. F. (2007). The impact of website quality dimensions on customer satisfaction in the b2c e-commerce context. Total Quality Management & Business Excellence, 18(3), 363-378.
Luo, C., Luo., X., Schatzberg., L. & Sia., C.L. (2013). Impact of informational factors on online rec-ommendation credibility: The moderating role of source credibility. Decision Support Systems, 56, 92–102.
Luo, C., Luo, X., Xu, Y., Warkentin, M., & Sia, C.L. (2015). Examining the moderating role of sense of membership in online review evaluations. Information & Management, 52(3), 305–316, 2015.
Madu, C.N., & Madu, A.A(2002). Dimensions of E-quality. International Journal of Quality and Re-liability Management, 19(3), 246-258.
Munzel, A. (2016). Assisting Consumers in Detecting Fake Reviews: The role of identity information disclosure and consensus. Journal of Retailing and Consumer Services, 32, 96–108.
Park, S. & Nicolau, J.L. (2015). Asymmetric effects of online consumer reviews. Annals of Tourism Research, 50,76-83.
Reimer, T., Benkenstein, M (2016). When Good WOM Hurts and Bad WOM Gains: The effect of un-trustworthy online reviews. Journal of Business Research, 69(12) 5993–6001.
Sen, S., & Lerman, D. (2007). Why are you telling me this? An examination into negative consumer reviews on the Web. Journal of Interactive Marketing, 21(4), 76–94.
Somers, T. M., Nelson, K., & Karimi, J. (2003). Confirmatory factor analysis of the end-user compu-ting satisfaction instrument: Replication within an ERP domain. Decision Sciences, 34 (3), 595–621.
Tams, S. (2012). Toward holistic insights into trust in electronic markets: examining the structure of the relationship between vendor trust and its antecedents. Information Systems and e-Business Management, 10(1), 149-160.
Thomas, M. J., Wirtz, B. W., & Weyerer, J. C. (2019). Determinants of online review credibility and its impact on consumer’ purchase intention. Journal of Electronic Commerce Research, 20(1), 1-20.
Viglia, G., Minazzi, R., & Buhalis, D. (2016). The influence of e-word-of-mouth on hotel occupancy rate. International Journal of Contemporary Hospitality Management, 28(9), 2035-2051.
Zhang, K. Z., Zhao, S. J., Cheung, C. M., & Lee, M. K. (2014). Examining the influence of online re-views on consumers' decision-making: A heuristic–systematic model. Decision Support Sys-tems, 67, 78-89.