Corporate social responsibility (CSR) is one of the important factors to increase the customer satisfaction. It is part of the economic, legal and moral exercises of a business element guided towards enhancing the business and societal desires. However, companies are facing various issues while adopting CSR practices, particularly Indonesian logistics companies. Challenges in the way of CSR practices affect adversely on customer satisfaction. Therefore, the objective of the present study is to highlight the role of CSR in customer satisfaction among Indonesian logistics firms. In this study, opinions of logistics customers were gathered through survey questionnaires. All the responses were analyzed through structural equation modeling technique. The findings of the study suggest that logistics companies should focus on two CSR practices, 1) environmental contribution and, 2) human resources. Environmental contribution and human resource promote community development which lead towards higher customer satisfaction.

The primary objective of this paper is to investigate the relationship between total quality management practices (TQMP), supply chain management practices (SCMP), information technology capabilities, supply chain technology adoption and firm supply performance. In addition, the study also tries to investigate the mediating role of information technology capabilities and supply chain technology adoption in the relationship between TQMP, SCMP, and firm supply performance. The study is carried out on a sample of textile firms of Pakistan. To achieve the research objective, Smart PLS-3 is used for the analysis of the data gathered from the textile firms of Pakistan. The results of the study show a great deal of agreement with the hypothesized results. The information technology capabilities, supply chain technology adoption both appear to play mediators between TQMP, SCMP, and firm supply performance. The results of the study will be useful for policymakers and researchers to understand the emerging role of technology in strategic management and operational management.